Even small businesses with great reputations are bound to receive a negative review at some point. Business owners and managers need to prioritize the cultivation of reviews from satisfied customers while at the same time monitoring and responding to online reviews appropriately.
Do you have an effective plan to manage your online reputation? There are many resources available online. The Essential Guide to Online Reviews for Local Businesses is an easy to digest, downloadable resource that any business with an online presence can use to learn how to:
- Encourage satisfied customers to post their opinions on popular review sites
- Build and promote your brand online
- Deal with online criticism effectively
- Employ valuable tactics to stop negative reviews
Every business needs a solid strategy to leverage their online presence.
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